Shipping Policy
Shipping Policy
At Eclama, we are committed to providing you with a fast and reliable delivery service so that you can enjoy our quality products as soon as possible. Here is our delivery policy in detail:
**Order Processing Time:**
- All orders placed on Eclama are subject to a processing time, which generally varies between 24 and 48 business hours (Monday to Friday, excluding public holidays). During this period, our team carefully prepares your order, checks the products and ensures their quality.
**Delivery between 5 to 8 days:**
- Once your order has been processed and shipped, you can expect delivery in 5-8 business days. Please note that this time frame may vary depending on your geographic location.
**Shipping Costs:**
- Shipping costs depend on the destination of your order, the weight of the products and the shipping option you choose. You can view the exact shipping costs when finalizing your order in the shopping cart.
**Delivery Tracking:**
- As soon as your order is shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to follow the progress of your delivery in real time.
**Delivery Destinations:**
- Eclama currently offers deliveries to France, Belgium, Germany, Switzerland, the Netherlands, the United Kingdom. If your country is not listed, please contact us at contact@eclama.com and we will do our best to deliver to you.
**Delivery in Case of Absence:**
- If you are not there when the delivery is made, the carrier will usually leave a delivery notice with instructions to schedule a new delivery or to collect your package from a nearby collection point.
We strive to meet these delivery times, but please note that unforeseen circumstances, such as extreme weather or carrier delays, may cause occasional delays. If you encounter any issues with your delivery, please do not hesitate to contact us, and we will do our best to resolve the situation quickly: contact@eclama.com
Thank you for trusting Eclama for your hair product needs. We are happy to serve you, and please do not hesitate to contact us if you have any additional questions regarding our delivery policy.
At Eclama, we are committed to providing you with a fast and reliable delivery service so that you can enjoy our quality products as soon as possible. Here is our delivery policy in detail:
**Order Processing Time:**
- All orders placed on Eclama are subject to a processing time, which generally varies between 24 and 48 business hours (Monday to Friday, excluding public holidays). During this period, our team carefully prepares your order, checks the products and ensures their quality.
**Delivery between 5 to 8 days:**
- Once your order has been processed and shipped, you can expect delivery in 5-8 business days. Please note that this time frame may vary depending on your geographic location.
**Shipping Costs:**
- Shipping costs depend on the destination of your order, the weight of the products and the shipping option you choose. You can view the exact shipping costs when finalizing your order in the shopping cart.
**Delivery Tracking:**
- As soon as your order is shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to follow the progress of your delivery in real time.
**Delivery Destinations:**
- Eclama currently offers deliveries to France, Belgium, Germany, Switzerland, the Netherlands, the United Kingdom. If your country is not listed, please contact us at contact@eclama.com and we will do our best to deliver to you.
**Delivery in Case of Absence:**
- If you are not there when the delivery is made, the carrier will usually leave a delivery notice with instructions to schedule a new delivery or to collect your package from a nearby collection point.
We strive to meet these delivery times, but please note that unforeseen circumstances, such as extreme weather or carrier delays, may cause occasional delays. If you encounter any issues with your delivery, please do not hesitate to contact us, and we will do our best to resolve the situation quickly: contact@eclama.com
Thank you for trusting Eclama for your hair product needs. We are happy to serve you, and please do not hesitate to contact us if you have any additional questions regarding our delivery policy.